Trust is not a prerequisite for communication. It is a byproduct of
communication. Yet people are often confounded by the complex challenge
of confronting communication breakdowns, even when ignoring them stifles
the development of strong relationships, quality decision making, high
performance teams, and trust.
Managing conflict constructively means successfully navigating high stakes conversations. This requires an engaged culture where people from all departments have tangible skills and tools to transform conflict into solved problems, strengthened relationships, and deepened trust. Only then does conflict become a stimulus for creative problem solving, increased innovation, and the inter-dependent performance required in business, government, healthcare, and education.
Even with the best of intentions, many of us communicate automatically,
often making blunders that take a toll on our professional and personal
lives. The models presented in BreakThrough ConflictTM offer flexible guidelines with progressive steps that are
easily learned, applied, and adapted in order to develop and maintain
strong, positive relationships and to actually create trust through
The presentation style of the Glasers is unique. Former actors as well as award winning researchers and university professors, the Glasers utilize their dramatic skills to recreate compelling conflict scenarios directly from the lives of the audience. This program has evolved from three decades of their own published, field-tested research and introduces participants to concrete, tangible skills to: