CoreSkills is a follow up reinforcement tool that features 3-5 minute video refreshers and quizzes in each of the Glasers' three courses.
Trust is not a prerequisite for communication. It is a byproduct of communication. Yet leaders are often astounded by the complex challenge of confronting communication breakdowns, even when ignoring them stifles the development of strong relationships, quality decision making, high performance teams, and trust. When we manage conflict constructively, we stimulate creative problem solving and increase innovation and the inter-dependent performance required in today’s organizations.
Even with the best of intentions, many of us communicate automatically,
often making blunders that take a toll on our professional and personal
lives. The evidence-based skill models presented in this ground-breaking
program offer flexible guidelines with progressive steps that are
easily learned, applied, and adapted in order to develop and maintain
strong, positive relationships and to actually create trust through
This program offers concrete skills and tools to transform conflict into solved problems and strengthened relationships.
You will learn research based, field-tested skills to: